Refund & Cancellation Policy

Last Updated: 05 August 2026

At Nut Nutrition Dry Fruits, customer satisfaction is our priority. We strive to provide premium quality dry fruits, nuts, spices, and healthy food products. This Refund & Cancellation Policy explains how cancellations, returns, replacements, and refunds are handled.

By placing an order on our website, you agree to the terms outlined below.

---

# 1. Order Cancellation

Orders may be cancelled only before they have been confirmed for processing or dispatched for delivery.

Once an order has been packed, processed, or dispatched, cancellation requests may not be accepted.

To request a cancellation, please contact us as soon as possible.

---

# 2. Return Policy

Since we deal with food products, we generally do not accept returns once the products have been delivered.

Returns may only be accepted in the following situations:

- You received the wrong product.

- You received a damaged product.

- You received a product that is spoiled or unfit for consumption at the time of delivery.

- The product packaging was tampered with before delivery.

Any return request must be reported within 24 hours of delivery.

---

# 3. Replacement Policy

If your request is approved, we may provide:

- A replacement product, or

- A refund, depending on product availability and the nature of the issue.

Replacement requests are subject to verification.

---

# 4. Refund Policy

Refunds will only be processed in the following situations:

- Wrong product delivered.

- Damaged product delivered.

- Product unavailable after payment.

- Duplicate payment made by the customer.

- Order cancelled by Nut Nutrition Dry Fruits before dispatch.

Approved refunds will be processed to the original payment method.

---

# 5. Refund Timeline

Once a refund has been approved:

- Online payment refunds are generally processed within 5–7 business days.

- Actual credit timelines may vary depending on your bank or payment provider.

---

# 6. Non-Refundable Situations

Refunds will not be provided in the following cases:

- Customer changes their mind after delivery.

- Customer ordered the wrong product.

- Incorrect delivery address provided by the customer.

- Customer was unavailable to receive the delivery.

- Opened or partially consumed food products.

- Minor variations in colour, size, texture, or packaging that do not affect product quality.

- Dissatisfaction based on personal taste or preference.

---

# 7. Delivery Issues

If your order is delayed due to:

- Weather conditions

- Traffic

- Public holidays

- Festivals

- Natural disasters

- Government restrictions

- Events beyond our reasonable control

we appreciate your patience. Such delays do not automatically qualify for refunds.

---

# 8. Quality Concerns

If you believe you have received a defective or damaged product, please contact us within 24 hours of delivery with:

- Your Order Number

- Clear photographs of the product

- Photographs of the packaging

- A brief description of the issue

Our team will review the request and respond as quickly as possible.

---

# 9. Failed or Duplicate Payments

If your payment is deducted but your order is not confirmed due to a technical issue, please contact us.

Verified failed or duplicate transactions will be refunded to the original payment method.

---

# 10. Right to Refuse Refunds

Nut Nutrition Dry Fruits reserves the right to refuse refund or replacement requests that are found to be:

- Fraudulent

- Misleading

- Unsupported by sufficient evidence

- Outside the applicable reporting period

---

# 11. Contact Us

For cancellations, refunds, replacements, or any order-related assistance, please contact us.

Nut Nutrition Dry Fruits

Ground Floor, Shop No. 27

Gurukrish Mall (M3 Mall)

Industrial Area

Burhanpur, Madhya Pradesh – 450331

India

Email: [email protected]

Website: https://nutnutrition.in

---

We sincerely appreciate your trust in Nut Nutrition Dry Fruits. Our goal is to provide every customer with premium quality products, transparent policies, and excellent customer service while continuing the family tradition of quality and trust built over generations.